Order Processing
Orders are processed Monday through Friday, excluding US public holidays. Most orders ship within 1–2 business days. Orders placed after 12:00 PM CST Friday are processed the following Monday.
During peak periods (holidays, new launches), processing may extend to 3–4 business days. We communicate delays proactively.
Domestic Shipping (US)
We ship to all 50 US states, Washington D.C., and US territories (Puerto Rico, USVI, Guam).
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 5–8 business days | Calculated at checkout |
| Expedited (UPS 3-Day) | 3 business days | Calculated at checkout |
| Express (UPS Overnight) | 1 business day | Calculated at checkout |
Delivery estimates begin from shipment date. Vyoma is not responsible for carrier delays or weather disruptions.
Free Shipping
We offer free standard US shipping on orders of $75 USD or more (after discounts, before taxes). Free shipping applies to Standard service only.
International Shipping
We currently ship to Canada, the UK, Australia, and select EU countries. Email hello@vyomaincense.com for countries not listed at checkout.
Duties & Taxes
Import duties, taxes, and brokerage fees are the recipient’s responsibility and are not included in our shipping rates.
International Delivery Times
Typically 10–21 business days, depending on destination and customs clearance.
Customs & Restricted Items
Some countries restrict incense or plant-based products. Verify import rules before ordering. Vyoma is not liable for packages seized or delayed by customs.
Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your order ships. Allow up to 24 hours for tracking to activate. If tracking shows “delivered” but you haven’t received your package, check with neighbours or building management first, then contact us.
Lost or Damaged Shipments
Damaged on Arrival
Photograph the packaging and contents, then contact returns@vyomaincense.com within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.
Lost in Transit
If tracking shows no movement for more than 5 business days (domestic) or 10 business days (international), contact us. Once confirmed lost, we will send a replacement or issue a full refund.
Wholesale Shipping
Wholesale orders ship via freight or commercial carrier depending on volume. Shipping terms are specified in your Wholesale Agreement. For bulk shipping inquiries: b2b@vyomaincense.com.
Contact Us
- General: hello@vyomaincense.com
- Damaged shipments: returns@vyomaincense.com